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Privacy policy

Last updated: 26 October 2026

At Mansourique we take your privacy seriously. This policy explains which personal data we collect when you visit mansourique.com or order from us, why we do so, who receives it and what rights you have.

1. Who we are

The website mansourique.com is operated by Mansourique V.O.F., registered in the Netherlands with the Chamber of Commerce (KvK) under number 92639941. We are the controller of your personal data. You can reach us at info@mansourique.com.

2. Which data we collect

  • Order data: your name, delivery and billing address, email address, phone number (if you give it), the products you order, the amount and your payment status.
  • Messages: what you send us through the contact form or by email, such as your name, email address, order number and message.
  • Account data: if you create a customer account: your name, email address and order history.
  • Newsletter: your email address, if you sign up to receive news and offers.
  • Reviews: your name, email address and the review you write, if you accept an invitation to review us.
  • Technical data: your IP address, device and browser type, the pages you visit and cookies, collected automatically when you use the website.

We do not store your full card details. Payments are handled by our payment providers.

3. Why we use your data and on what basis

  • To handle your order (payment, packing, delivery, customer service, returns): needed to carry out our agreement with you.
  • To meet legal obligations, such as keeping our accounts and invoices as the tax authorities require.
  • To answer your questions: our legitimate interest in helping you, or the agreement we have with you.
  • To keep our website secure and working, to prevent fraud and to understand how the website is used: our legitimate interest.
  • To send you our newsletter and offers: only with your consent. You can withdraw it at any time with the unsubscribe link in every email.
  • To invite you to review us: our legitimate interest in collecting feedback, or your consent where the law requires it.
  • For non-essential cookies: only with your consent (see section 6).

We do not make decisions about you based on fully automated processing, and we do not sell your personal data.

4. Who receives your data

We only share data with parties that need it to help us run the shop. These parties act on our instructions or under their own privacy rules:

  • Shopify, which provides our webshop, checkout and customer administration.
  • Payment providers that process your payment in the checkout.
  • PostNL and other carriers, who receive your name, address and, if needed, your phone number or email address to deliver your parcel.
  • Our email and communication providers, which we use to answer your messages and send order emails and our newsletter.
  • Trustpilot, if you are invited to write a review.
  • Google, which provides the fonts used on our website and the map on our store locator page. Google may receive your IP address when these load.
  • Our accountant and other advisers, where needed for our bookkeeping and tax returns.
  • Authorities, where we are legally required to share data.

If you reach us through social media such as Instagram, Facebook or TikTok, those platforms process your data under their own privacy policies.

5. Where your data is processed

Some of our providers, including Shopify, may process data outside the European Economic Area. Where that happens, we rely on the safeguards the law requires, such as the European Commission's standard contractual clauses or an adequacy decision.

6. Cookies

We use cookies and similar technologies. Some are strictly necessary: they keep your cart, remember your session and keep the checkout secure. Others help us understand how the website is used or measure our marketing. We only use these non-essential cookies if you agree in the cookie banner. You can change your choice at any time through the privacy settings on our website or in your browser.

7. How long we keep your data

  • Order and invoice data: 7 years, because the law requires us to keep our financial records.
  • Messages and customer service: up to 24 months after our last contact with you.
  • Newsletter: until you unsubscribe.
  • Customer account: until you ask us to delete it, unless we must keep certain data by law.

After that we delete or anonymise your data.

8. Your rights

You have the right to:

  • access the personal data we hold about you;
  • have incorrect data corrected;
  • have your data deleted, where the law allows;
  • restrict how we use your data;
  • receive your data in a usable format (data portability);
  • object to processing that is based on our legitimate interest;
  • withdraw consent you have given, at any time.

To use these rights, email info@mansourique.com. We may ask you to confirm your identity first, and we reply within one month. If you are not satisfied with our answer, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl) or with the authority in your own country.

9. Security

We take suitable technical and organisational measures to protect your data against loss and unauthorised access. Our website uses an encrypted (HTTPS) connection.

10. Children

Our shop is meant for adults. We do not knowingly collect personal data from children under 16. If you think a child has given us data, contact us and we will delete it.

11. Changes to this policy

We may update this policy, for example when our services or the law change. The latest version is always on this page, with the date at the top.

12. Contact

Questions about this policy or your data? Email info@mansourique.com.