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Terms of service

Last updated: 26 October 2026

These terms apply to every offer, order and agreement between Mansourique and you as a consumer when you buy on mansourique.com.

1. Who we are

Mansourique V.O.F., registered in the Netherlands with the Chamber of Commerce (KvK) under number 92639941. VAT number: NL866124998B01. Email: info@mansourique.com.

2. Who can buy

We sell to consumers. We may decline orders that appear to be placed for business or resale purposes.

3. Products and prices

All prices are in euros and include VAT. Shipping costs are shown in your cart and at checkout before you pay. We try to show our products as accurately as possible, but colours can differ slightly on your screen. Our products are available in limited numbers. If a product is not available, we tell you and refund any amount you already paid.

4. Your order

You place an order by completing the checkout. We confirm it by email. The agreement is made when we send this confirmation. We may cancel an order in the case of an obvious pricing mistake or if the product turns out to be unavailable, and we refund what you paid.

5. Payment

You can pay with the payment methods shown at checkout. Payments are processed securely by our payment providers. We never see or store your full card details. We ship your order once your payment is received.

6. Delivery

See our shipping policy. The risk of loss or damage passes to you when the parcel is delivered to you.

7. Right of withdrawal (14 days)

You may cancel your order within 14 days after you received it, without giving a reason. The 14 days start the day after you (or someone you named) receive the product. For an order with several products delivered separately, they start after the last one arrives.

How to cancel: tell us clearly by email at info@mansourique.com. You can use the model form below, but you do not have to.

Sending the product back: send the product back to us within 14 days after you told us you are cancelling. Please return it with everything that came with it and in its original packaging. The cost of returning the product is for your account. You are responsible for any loss in value of the product if you handled it more than needed to find out what it is like.

Refund: we refund the full amount you paid, including the standard shipping costs, within 14 days after you told us you are cancelling. We may wait with the refund until we have received the product back or you have shown that you sent it back, whichever is first. We refund with the same payment method you used.

Exceptions: you cannot cancel for sealed products that are not suitable to be returned for reasons of health protection or hygiene, if the seal was broken after delivery. This applies to perfume that has been opened or used.

Model withdrawal form (only fill in and send this if you want to cancel the agreement):
To: Mansourique V.O.F., info@mansourique.com
I hereby give notice that I withdraw from my contract for the sale of the following product: [product]
Ordered on / received on: [date]
Name: [name]
Address: [address]
Date: [date]

8. Discovery Set voucher

When you buy the Discovery Set, you receive a voucher with the same value as the set (€45) for one full bottle. The following conditions apply:

  • The voucher is valid for 60 days after the date of your order.
  • It can be used once, only on mansourique.com, and only on one full 100 ml bottle.
  • It cannot be combined with other discount codes or offers.
  • It cannot be exchanged for cash.
  • If you cancel the Discovery Set order under section 7, the voucher is no longer valid. If you have already used the voucher, we deduct its value from your refund.
  • We send you the voucher code by email after your order.

9. Defects and damaged products

Please check your order when it arrives. The products must be as you may reasonably expect, and the legal guarantee applies. If something is damaged, wrong or defective, email us as soon as possible, and no later than two months after you found the problem, with your order number and a photo. We will send a replacement or refund you, and we pay the cost of that return.

10. Complaints

Email info@mansourique.com. We reply to your complaint within 14 days. If we need longer, we tell you within 14 days when you can expect an answer.

11. Use of the product and safety

Perfume contains alcohol and fragrance ingredients and is flammable. Keep away from eyes, heat and open flame, and out of reach of children. Stop using it if you get a reaction and check the ingredients if you have allergies.

12. Liability

Our liability is limited to the amount you paid for the product, except where the law does not allow this, for example in the case of intent or gross negligence on our side. Your legal rights as a consumer stay in place.

13. Intellectual property

The texts, photos, logos and designs on this website belong to Mansourique. You may not copy or use them without our written permission.

14. Privacy

See our privacy policy for how we handle your personal data.

15. Applicable law

Dutch law applies to these terms. If we cannot solve a dispute together, the competent Dutch court decides. You keep the protection that the mandatory consumer law of your own country gives you.